Water Archives | Citizens Utility Board

Heading into 2026, CUB names biggest threats to utility bills

Jim Chilsen — Sun, 14 Dec 2025 17:18:11 +0000

Based on its experience combatting high utility costs over the past year, the consumer watchdog Citizens Utility Board (CUB) of Illinois has issued its list of what looks to be major threats to utility affordability in 2026. “As consumers struggle with high prices across the board for everyday necessities like groceries and health care, escalating utility costs just make their lives more difficult,” CUB Executive Director Sarah Moskowitz said. “We think it’s important to identify the biggest culprits for rising energy bills, so consumers can be empowered to work for solutions.” Runaway Data Center Energy Demand. Unprecedented energy demand connected to data centers was the primary cause of a 45-50 percent spike in electricity prices for Commonwealth Edison and Ameren Illinois customers in the summer of 2025. Elevated prices will remain a problem in 2026, and customers face even higher bills and rolling blackouts in the years to come if decisive action isn’t taken in Springfield and at PJM Interconnection, the power grid operator for northern Illinois and all or part of a dozen other states. CUB has written about state and regional reforms that could rein in data centers. Rate-hike-hungry utilities. Major electric and gas utilities—ComEd, Ameren Illinois, Nicor Gas, Peoples Gas and North Shore Gas—have pushed for billions of dollars in rate hikes on the “delivery” section of bills in recent years. Under utility regulation, gas and electric companies earn a return on their infrastructure investments, incentivizing them to spend aggressively and push for rate hikes. The current Illinois Commerce Commission (ICC) has shown more sensitivity toward customer affordability in recent years, and consumer advocates have helped slash rate-hike requests significantly. But for far too many customers, any rate hike is difficult. Bad alternative supplier deals. Many Illinois consumers are allowed to choose a company other than their utility to supply them with electricity or gas, but the market is littered with bad deals. For example, CUB’s review of state data in 2025 found that Illinois electricity customers have lost more than $2.1 billion to alternative suppliers over the last 10 years. The utility’s supply price is likely your best bet. Also, consider a community solar offer. Volatile energy markets. After a period of relative stability, Illinois consumers have been hit by skyrocketing gas prices in recent years. Analysts have predicted that prices could grow more volatile as increasing volumes of fuel are exported through liquefied natural gas facilities. In December, eight of Illinois’ nine utilities are charging supply prices that are higher than last December, by a range of 10 percent to 63 percent, according to a CUB review. Escalating water bills. Illinois American and Aqua Illinois—the state’s two biggest private water utilities—have spent more than $411 million buying up public water systems since 2013. And under state law, they can charge customers for 100 percent of those acquisition costs. CUB is working for a legislative reform that would require shareholders, and not everyday consumers, to shoulder the majority of those costs. Learn more about this issue at CUBWaterTracker.com. (Note: The parent companies of Aqua and Illinois American have announced plans to merge.) Inefficient homes. The federal […]

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Making a Difference: CUB Consumer Advocacy team’s good work saves people money

Jim Chilsen — Fri, 17 Jan 2025 12:51:45 +0000

CUB’s Consumer Advocacy team spends most of their days answering people’s calls and emails about utility bills and service. In 2024, this team (Annie, Danielle, Sandra) handled more than 1,600 consumer inquiries, saving individual utility customers a total of $48,054. Below are examples of people whom we’ve advocated for in their complaints against electric, gas, water or telecom/cable companies: Dave of Homer Glen: Illinois American Water bill cut by $3,059. Rakesh of Round Lake: ComEd bill cut by $2,346. Lesley of Chicago: Peoples Gas bill cut by $1,199. Francis of Chicago: ComEd bill cut by $823. Chelsea of Tolono: Clearview Electric bill cut by $739. Amy of Chicago: AT&T bill cut by $705. Cristobalina of Niles: Indra Energy bill cut by $700. Brian and Marci of Freeport: ComEd bill cut by $545. Ashley of Chicago: Peoples Gas bill cut by $466. Mary of Carol Stream: ComEd bill cut by $463. Steven of Belleville: Illinois American Water bill cut by $111. Matthew of Frankfort: Comcast/Xfinity bill cut by $100. Rose of Chicago: Verizon Wireless bill cut by $51. Paula of Benton: Frontier/Citizens Communications bill cut by $50. If you ever have a question or complaint about your utility bills, and contacting your utility hasn’t helped… Consider calling CUB’s Consumer Hotline, at 1-800-669-5556; or Fill out CUB’s online complaint form at CitizensUtilityBoard.org.

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Consumer advocates attend Bolingbrook public forum to speak out against Illinois American Water’s $152 million rate-hike request

Jim Chilsen — Tue, 23 Jul 2024 00:15:00 +0000

AARP Illinois and the Citizens Utility Board (CUB) on Monday urged state regulators to reject Illinois American Water’s proposed $152 million rate-hike request at an Illinois Commerce Commission (ICC) public forum in Bolingbrook. The increase would be Illinois American’s third rate hike since 2016. (Read the full news release here.) In February, Illinois American, which serves about 1.3 million Illinois customers, filed for a $152.4 million rate-hike request that could raise water/wastewater bills by up to nearly $30 a month. Illinois American has won $120 million in additional rate hikes in less than a decade–an $85 million increase in 2022 and a $35 million hike in 2016. Plus, the utility’s parent, American Water, has made nearly $1.8 billion in profits over the last two years. Responding to a request from AARP Illinois, the ICC scheduled five public forums on proposed private water increases this year. Regarding Illinois American, there was a forum in Jerseyville in June; one in Bolingbrook Monday night; and an upcoming forum in Champaign: 7-9 p.m., Tuesday, July 23, Champaign Public Library, Robeson Pavilion Room AB, 200 W. Green Street, Champaign. The ICC also scheduled these forums on a $19.2 million Aqua Illinois rate-hike request: 7-9 p.m., Monday, July 29, McHenry County College, Luecht Auditorium, 8900 US Highway 14, Crystal Lake 7-9 p.m., Thursday, Aug. 1, Olivet Nazarene University, Wisner Auditorium, One University Ave., Bourbonnais Statements from AARP and CUB: Philippe Largent, State Director, AARP Illinois “AARP Illinois requested these public hearings because Illinois American and Aqua customers deserve the chance to be heard on how these significant increases would impact them. Thousands of older customers, including those on fixed incomes, have written to tell us that these increases will mean they have to make tough choices between paying for water or paying for basic necessities like food and prescription drugs.” CUB Executive Director Sarah Moskowitz “Illinois American Water’s proposed rate hike is unjust and unreasonable and should be slashed. Illinois American customers are already frustrated with their escalating bills, and this punishing rate hike would be a hardship for them. In its latest rate-hike request, Illinois American is pushing for an excessive increase in its profit rate for shareholders, and it wants customers to cover millions of dollars in bonuses designed to enrich executives without any benefit to customers. CUB urges state regulators to say no to the Illinois American and Aqua rate-hike requests. People just want clean and affordable water. They should not have to cover an exorbitant, unfair profit rate for corporate shareholders and frivolous bonuses designed to enrich executives.”

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Buried in $493M in overdue bills: ICC database shows urgency of Illinois reining in big utilities

Elizabeth — Tue, 11 Jun 2024 21:57:43 +0000

In one month alone, major electric, gas and water utilities in Illinois reported that more than 1.3 million of their customers were buried in $493.6 million in debt, according to April numbers the companies were required to file with the Illinois Commerce Commission (ICC). “A lot has changed over the past 40 years, but one thing stays the same: Utility greed,” CUB Executive Director Sarah Moskowitz said. “These numbers show the urgency of fighting reckless utility spending.” Last year, Ameren Illinois, ComEd, Nicor Gas, North Shore Gas and Peoples Gas slammed their customers with a record $2.9 billion in rate-hike requests. Consumer advocates helped push back $1.6 billion in higher rates. But the utilities still secured rate hikes, and in 2024, CUB’s team is battling about $172 million in additional rate hikes proposed by water utilities. In addition to staffing a hotline (1-800-669-5556) to take consumer complaints about utility bills (see story below) and holding hundreds of free events to show people how to cut costs, CUB is fighting utilities on several fronts: CUB is challenging the Aqua Illinois ($19.2 million) and Illinois American Water ($152.4 million) rate-hike requests. The ICC rejected ComEd and Ameren plans to upgrade the power grid—for failing to show how they would be cost-effective. Now, CUB is reviewing the new plans to challenge excessive spending. CUB also is fighting excessive spending by gas utilities, as a new report predicts a possible catastrophe for our future gas bills. CUB is pushing reforms in Springfield: The “Water Affordability and Accountability Act,” for example, would help reduce water bills by eliminating the “QIP” surcharge. Also, the “Utility Affordability Act” would stop utilities from charging customers for certain self-serving expenses, including the costs of outside lawyers utilities hire when they push for rate hikes. What can you do? Sign CUB’s petition against the Aqua hike, and file a public comment with the ICC. Sign CUB’s petition against the Illinois American hike, and file a public comment with the ICC. Sign CUB’s petition against excessive electric-utility spending. Sign CUB’s petition against excessive gas-utility spending.

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News Release: CUB testimony uncovers $50 million in overcharges in Illinois American Water’s proposed rate hike

Jim Chilsen — Thu, 23 May 2024 19:03:12 +0000

Testimony filed by the Citizens Utility Board (CUB) has uncovered about $50 million in overcharges buried in Illinois American Water’s proposed rate hike, criticizing the company for seeking an excessive profit rate and charging customers millions for executive bonuses, CUB said Thursday (HTML and pdf versions of the news release). The consumer group said the company’s rate-hike request highlights the need for Springfield to pass consumer protections for private water customers across Illinois. In testimony filed with the Illinois Commerce Commission (ICC) Wednesday, CUB argued that Illinois American’s $152.4 million rate-hike request should be cut by at least 32 percent, or $48.78 million. CUB hopes to add at least $7 million to those reductions by adopting other testimony filed by the staff of the ICC and the Illinois Attorney General’s Office. “Our testimony reveals what Illinois American Water customers have known for years–that the company’s rates are unjust and unreasonable,” CUB Executive Director Sarah Moskowitz said. “Consumers just want clean and affordable water–they shouldn’t have to cover bonuses for Illinois American executives and exorbitant profit rates for corporate shareholders.” In January, Illinois American Water, the largest investor-owned water and wastewater utility in Illinois, serving about 1.3 million customers, filed a $152.4 million (39.5 percent) rate-hike request with the ICC. The company has already won $120 million in rate hikes in less than a decade–an $85 million increase in 2022 and a $35 million hike in 2016. Illinois American says the latest rate hike would increase average residential monthly water service bills by about $24 per month, while the average wastewater bill would increase by about $3 to $5 per month. Actual rates would depend on a customer’s service area. In this case, CUB partnered with Illinois Industrial Water Consumers, which represents large commercial customers, and the Village of Bolingbrook, which has suffered under high Illinois American bills. The testimony, from Christopher Walters and James Leyko, of Brubaker & Associates, Inc., a Missouri-based consulting firm that specializes in utility regulation, recommended $48.78 million in reductions: Return on Equity and Common Equity Ratio. Illinois American is pushing to increase its Return on Equity (ROE), or profit-rate for shareholders, from an already excessive 9.78 percent to 10.75 percent. Plus, it wants a “common equity ratio”—how much of the utility’s financing comes from issuing stocks–ranging from 52 percent to 54 percent. CUB recommends a more reasonable ROE of 9.35 percent and capping the “common equity ratio” at 50 percent. These adjustments cut the rate hike by $27.28 million. Executive Bonuses. CUB argued that customers shouldn’t cover bonuses the company gives to executives for reaching financial goals that only benefit shareholders. That recommendation cut Illinois American’s proposed increase by another $5.8 million. Two-step Rate Hike. Illinois American proposed dividing its rate hike into two steps, with the bulk of the increase hitting customers initially in early 2025, and a second wave adding to the increase in early 2026. Utilities do not typically structure their requests in this manner, in fact no witness from Brubaker, the Attorney General’s Office or ICC staff had ever seen this allowed in Illinois. CUB argued for fully rejecting the second […]

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Casework Roundup: A report from CUB’s General Counsel

Jim Chilsen — Wed, 17 Apr 2024 16:54:46 +0000

By Eric DeBellis CUB General Counsel As usual, we’re busy juggling a heavy caseload before the Illinois Commerce Commission (ICC) concerning the state’s biggest utilities: ComEd, Ameren, Peoples Gas, Illinois American and Aqua Illinois. Here’s a summary of where we’re at: Electric Cases Background: Back in December, the ICC slashed the ComEd and Ameren Illinois rate-hike requests by 65 percent and 87 percent, respectively. The ICC also rejected the companies’ grid plans, for failing to prove that they would be cost-effective and affordable, as required by the 2021 Climate and Equitable Jobs Act (CEJA), groundbreaking state energy legislation CUB supports. The latest: Both utilities filed petitions challenging the ICC’s December rulings and trying to claw back some of the rate-hike requests they were denied. Big thanks to the Illinois consumers who contributed more than 780 signatures against higher ComEd and Ameren rates. Those cases will be decided in May, and CUB hopes the companies don’t get unfair rate hikes. In mid-March, the two companies re-filed their grid plans, after months of back and forth between the utilities and other parties to the case, including CUB. We’re now reading through hundreds of pages of those grid plans, and we plan to file testimony in May, pushing back on unnecessary spending proposed by the utilities. The ICC will rule on the grid plans by the end of the year. What you can do? Please sign a new CUB petition urging the ICC to hold the utilities’ accountable to the CEJA requirement that they file responsible grid plans that are affordable and benefit consumers more than they cost them. Gas Cases Background: On Nov. 16, Peoples Gas received a state-record increase, but the total was about $100 million less than what the company wanted. Plus, the company’s pipeline-replacement project (System Modernization Program), which has helped spark a heating-affordability crisis in Chicago, was paused for regulators to investigate whether it was being properly managed. Other major utilities–Ameren Illinois, Nicor Gas and North Shore Gas–received rate hikes also on Nov. 16, but they too received less than they wanted. The latest: The gas companies filed petitions for rehearing, but the ICC rejected all of them except Peoples Gas. In that case, Peoples was granted a rehearing on a narrow set of issues, which could lead to $7.9 million being added to the company’s record rate hike. Consumer advocates are urging the ICC to reject Peoples Gas’ request. An ICC judge sided with the utility and recommended higher rates, but the ICC is expected to make a final ruling at the end of May. In related news: The ICC has launched the probe of Peoples Gas’ dysfunctional pipeline-replacement program (Docket 24-0081). The investigation is expected to conclude in early 2025. The ICC has ICC begun its “Future of Gas” proceeding (Docket 24-0158), which regulators called for during the rate-case rulings last November. The proceedings are designed to begin a discussion among utilities, policymakers, regulators and consumer advocates on how policy needs to change as the market moves away from fossil fuels. “As the State embarks on a journey toward a 100 percent clean energy economy, the […]

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CUB challenges water rate hikes in 2024: Help us fight them!

Jim Chilsen — Tue, 06 Feb 2024 16:28:52 +0000

Illinois consumers face two new water rate hikes in 2024. Here’s how you can get involved. Aqua Illinois Rate Hike (ICC Docket # 24-0044) Aqua Illinois on Jan. 17 filed for a $19.2 million rate hike before the Illinois Commerce Commission (ICC). For the average residential wastewater and water bill (4,000 gallons), Aqua said this would increase rates by $29.91 per month, or about $1 a day. CUB is challenging the rate hike. “A rate hike of up to $30 a month is painfully excessive–and will be a hardship for Aqua customers. CUB has long had concerns about poor service quality and high rates from Aqua,” CUB said. “Aqua’s parent company has raked in $963.5 million in profits over the last two years, which raises the question of why the water utility needs to burden its customers with a punishing rate hike.” Take action: CUB petition: Tell the ICC to say no to Aqua Illinois. File a comment with the ICC You can also call the ICC to oppose the rate hike, at 1-800-524-0795. Illinois American Rate Hike (ICC Docket # 24-0097) Illinois American Water announced on Jan. 25 that it was pushing for a rate hike. Illinois American said the hike would increase water service bills by an average of about $24 per month, while the average residential wastewater bill would increase by about $5 per month, depending on the customer’s service area. CUB is challenging the rate hike. “Illinois American’s $152 million rate-hike request is severe and greedy—the company is pushing for an excessive profit rate for its shareholders—and CUB will do everything it can to reduce it,” CUB said. “This punishing rate hike will be a hardship to consumers who depend on the utility for a vital service–and that’s why we’re challenging the company’s money-grab.” Take action: CUB Petition: Tell the ICC to say no to Illinois American. File a comment with the ICC. You can also call the ICC to oppose the rate hike, at 1-800-524-0795.

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Casework roundup: In 40th year, CUB fights old and new rate hikes

Jim Chilsen — Mon, 29 Jan 2024 19:55:54 +0000

CUB’s 40th anniversary is turning out to be another tough year, as we fight old and new rate hikes. Major electric and gas utilities were not pleased with Illinois Commerce Commission (ICC) rulings issued late last year–and all of them launched legal challenges to the decisions. Plus we’ve got breaking news: Illinois’ two biggest water utilities have now announced that they too are pushing for higher rates. Read summaries of the cases, take action at the bottom of this article and support our hard-working legal team. Electric Cases ComEd (ICC Docket # 23-0055) What happened? On Dec. 14, ComEd received a rate hike that amounts to $506 million over four years–about 65 percent less than what it wanted. Plus, the ICC rejected ComEd’s plan for grid upgrades and ordered it to come back in three months with a plan that the company can prove is affordable and beneficial for consumers. What’s the latest? ComEd filed a petition for rehearing challenging the ICC ruling. The ICC approved a narrow rehearing, which means ComEd could win higher rates. The rehearing starts in February and lasts until around the end of May. Ameren Illinois (electric) (ICC Docket # 23-0082) What happened? On Dec. 14, Ameren received a rate hike that amounts to about $56 million over four years–about 87 percent less than what it wanted. The ICC also rejected the company’s grid plan and ordered it to come back in three months with a plan that was affordable and beneficial for consumers. What’s the latest? Ameren filed a petition for rehearing challenging the ICC ruling, hoping to win higher rates. The ICC is considering that petition, and, if approved, the rehearing would last until June. Gas Cases Peoples Gas (ICC Docket # 23-0069) What happened? On Nov. 16, Peoples Gas received a state-record gas increase that included about $100 million in new customer money flowing to the utility. But that was about $100 million less than what the company wanted. Plus, the company’s pipeline-replacement project, the System Modernization Program–which has helped spark a heating-affordability crisis in Chicago–was paused for regulators to investigate whether it was being properly managed. What’s the latest? In December, Peoples Gas filed an emergency motion to claw back about $134 million in funding for its mismanaged pipe program, shamelessly threatening job losses and safety problems if it didn’t get its way. The ICC rejected that motion and instructed the utility that the proper way to air challenges to an ICC ruling is by filing a petition for rehearing. The company did so, and the ICC granted a narrow rehearing. That rehearing begins in early February and will conclude by May. (The pipe-program investigation also begins in February and could take up to a year.) Nicor Gas (ICC Docket # 23-0066) What happened? On Nov. 16, Nicor Gas received an increase that included about $164 million in new customer money flowing to the utility. That was about $97 million less than what the company wanted. What’s the latest? Nicor filed a petition for rehearing challenging the ICC ruling. The ICC rejected that petition. Ameren Illinois (gas) (ICC Docket # […]

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Mid-year Report, by Sarah Moskowitz, CUB Executive Director

Elizabeth — Fri, 21 Jul 2023 15:38:37 +0000

It’s been a historic year so far, with Illinois utilities pushing for a record $2.9 billion in higher rates and a major transition at the Citizens Utility Board (CUB). Check out my mid-year report–and please consider a small contribution to support the work for clean, affordable energy. Summary: Major change at CUB. We’re fighting to reduce utility rate hikes by at least $1.6 billion. We’ve staffed about 185 free events to help people cut their utility bills. We’ve handled about 1,000 inquiries from consumers. We have helped launch cutting-edge programs to help Illinois consumers use solar power and geothermal energy to cut their energy costs. Historic Change After 18 years leading CUB, David Kolata stepped down as executive director to work in the climate tech industry. We wish our good friend well on his next chapter of working for clean, affordable energy! I’ve put in a lot of miles at CUB too–I can’t even count how many utility bills I’ve analyzed over the last 23 years–and I’m excited to lead the organization into a new era. Thankfully, I have a great staff and great Illinois consumers (like you) on our side. (Read my Q&A.) Historic Hikes CUB superstars Eric (General Counsel) and Laura (Regulatory Counsel) are battling a whopping six utility rate hikes at the Illinois Commerce Commission (ICC) -–all at the same time. (Don’t ask me how they do it!) ComEd: $1.5 billion over four years Ameren Illinois (electric): $481 million over four years Peoples Gas: $402 million a year Nicor Gas: $320 million a year Ameren Illinois (gas): $148 a year North Shore Gas: $17 million a year Total: $2.9 billion Eric and Laura filed expert testimony that uncovered inflated spending and the utilities’ attempts to push for an excessive profit rate for their shareholders, and we’re pushing for at least $1.6 billion in reductions. I say “at least” because we expect to increase that number by adding reductions identified by other parties in the cases, like the Illinois Attorney General’s Office and the staff of the Illinois Commerce Commission. (Read the Capitol News story.) CUB’s Consumer Advocacy Program I’m so proud of the work the Outreach and Consumer Advocacy teams have done this year. “No one at the utility company was listening. I’m just happy my bills are lower. THANK YOU CUB!” wrote one CUB member who came to us for help with her gas utility. CUB has staffed about 185 free events so far this year, and handled just over 1,000 inquiries from individual utility customers who reached out by phone (1-800-669-5556) or online for help resolving a telecom, gas or electric problem. Here are some of the people CUB has helped so far this year: Wanda B. of Chicago saved $2,050 from ComEd William of Barrington saved $1,857 from Illinois Gas and Electric Joseph of Mount Prospect saved $532 from Ambit Energy Jesus D. of Aurora saved $442 from Nicor Gas Michelle R. of Aurora saved $330 from ComEd Frank B. of Chicago saved $145 from AT&T Felicia B. of Chicago saved $113 from Peoples Gas Jesus-Ivan of North Chicago saved $100 from Smart […]

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CUB’s Daily Herald Op-Ed: Private Water, Big Headaches

Elizabeth — Tue, 18 Jul 2023 21:21:56 +0000

CUB Director of Governmental Affairs Bryan McDaniel recently penned an op-ed in the Daily Herald responding to Lake County’s water outage with private water utility Aqua Illinois: The recent Aqua Illinois water outage/boil order in Lake County is further evidence that private corporate monopolies are not the answer to our water infrastructure needs. This isn’t the first time Aqua made negative headlines in Illinois. In 2019, University Park detected unacceptable levels of brain-damaging lead in their drinking supply. One TV report found that some traumatized residents still don’t trust Aqua and continue to choose bottled water. While Aqua wasn’t able to live up to its promise of “safe and reliable” service in those instances, it’s been consistently delivering for its shareholders. Aqua’s parent company raked in $191 million in first-quarter profits. Plus, it bragged about 9 pending acquisitions of municipal systems across the country, including Illinois’ village of Frankfort. The parent company of the state’s other big water company, Illinois American, is also riding a wave — 15 consecutive years of increased dividends. And it just announced its largest wastewater acquisition in Illinois ever. But their privatization profits are creating affordability problems as the companies hopscotch around Illinois buying systems, which current state law forces their customers to pay for (so far, $303 million and counting). If these companies were in a competitive market, we would applaud their success. But water is essential — and they are monopolies. One problem is Illinois doesn’t require a local privatization referendum, which would give people a vote before their municipal system is privatized. Additionally, state law allows the utilities to charge a Qualified Infrastructure Plant (QIP) surcharge, which helps rapidly increase bills. Tell your legislators to fight for water reforms. A good first step would be requiring a public referendum before a municipality can sell their water system to a private utility. Learn more about our fight at CUBWaterTracker.com. It’s time to remember the people who pay the bills. –Bryan McDaniel, Director of Governmental Affairs, Citizens Utility Board (CUB) of Illinois

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