{"version":"1.0","provider_name":"Citizens Utility Board","provider_url":"https:\/\/www.citizensutilityboard.org","title":"Overbilled by $720? After she spent 50+ hours on phone with AT&T, CUB helps end her \u201cnightmare\u201d | Citizens Utility Board","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"pjZ63j9PX7\"><a href=\"https:\/\/www.citizensutilityboard.org\/blog\/2025\/07\/17\/overbilled-by-720-after-she-spent-50-hours-on-phone-with-att-cub-helps-end-her-nightmare\/\">Overbilled by $720? After she spent 50+ hours on phone with AT&#038;T, CUB helps end her \u201cnightmare\u201d<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.citizensutilityboard.org\/blog\/2025\/07\/17\/overbilled-by-720-after-she-spent-50-hours-on-phone-with-att-cub-helps-end-her-nightmare\/embed\/#?secret=pjZ63j9PX7\" width=\"600\" height=\"338\" title=\"&#8220;Overbilled by $720? After she spent 50+ hours on phone with AT&#038;T, CUB helps end her \u201cnightmare\u201d&#8221; &#8212; Citizens Utility Board\" data-secret=\"pjZ63j9PX7\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"CUB helped end a Chicago consumer&#8217;s year-long &#8220;nightmare&#8221; with AT&amp;T after the telecom giant&#8217;s mistake inflated her internet bill to 10 times what it usually was. Ms. C. contacted CUB in late February, but her problem with AT&amp;T had begun a year earlier, when her Internet modem needed replacing. Instead of sending a new modem, AT&amp;T sent her a hotspot. Later, after sending a new modem, the company began billing for both services. Ms. C\u2019s bill ballooned from $80 to $800. It happened multiple times over the year, and each time she was assured the problem was fixed. After more than 50 hours on the phone with AT&amp;T, she contacted CUB and spoke to Consumer Rights Specialist Annie Warnock. Annie filed a complaint with AT&amp;T and within a day the company was fixing the problem. &#8220;I am so happy to have this nightmare end,&#8221; wrote Ms. C.. \u201cYour intervention meant that someone finally took ownership for solving my problem&#8230;Thank you for having an organization I could call after running into one brick wall after another.\u201d","thumbnail_url":"https:\/\/www.citizensutilityboard.org\/wp-content\/uploads\/2025\/07\/Annie.jpg","thumbnail_width":1919,"thumbnail_height":1920}