1.0Citizens Utility Boardhttps://www.citizensutilityboard.orgrich600338<blockquote class="wp-embedded-content" data-secret="gvH0ZEtZF0"><a href="https://www.citizensutilityboard.org/blog/2025/01/17/making-a-difference-cub-consumer-advocacy-teams-good-work-saves-people-money/">Making a Difference: CUB Consumer Advocacy team’s good work saves people money</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.citizensutilityboard.org/blog/2025/01/17/making-a-difference-cub-consumer-advocacy-teams-good-work-saves-people-money/embed/#?secret=gvH0ZEtZF0" width="600" height="338" title="“Making a Difference: CUB Consumer Advocacy team’s good work saves people money” — Citizens Utility Board" data-secret="gvH0ZEtZF0" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> CUB’s Consumer Advocacy team spends most of their days answering people’s calls and emails about utility bills and service. In 2024, this team (Annie, Danielle, Sandra) handled more than 1,600 consumer inquiries, saving individual utility customers a total of $48,054. Below are examples of people whom we’ve advocated for in their complaints against electric, gas, water or telecom/cable companies: Dave of Homer Glen: Illinois American Water bill cut by $3,059. Rakesh of Round Lake: ComEd bill cut by $2,346. Lesley of Chicago: Peoples Gas bill cut by $1,199. Francis of Chicago: ComEd bill cut by $823. Chelsea of Tolono: Clearview Electric bill cut by $739. Amy of Chicago: AT&T bill cut by $705. Cristobalina of Niles: Indra Energy bill cut by $700. Brian and Marci of Freeport: ComEd bill cut by $545. Ashley of Chicago: Peoples Gas bill cut by $466. Mary of Carol Stream: ComEd bill cut by $463. Steven of Belleville: Illinois American Water bill cut by $111. Matthew of Frankfort: Comcast/Xfinity bill cut by $100. Rose of Chicago: Verizon Wireless bill cut by $51. Paula of Benton: Frontier/Citizens Communications bill cut by $50. If you ever have a question or complaint about your utility bills, and contacting your utility hasn’t helped… Consider calling CUB’s Consumer Hotline, at 1-800-669-5556; or Fill out CUB’s online complaint form at CitizensUtilityBoard.org.https://www.citizensutilityboard.org/wp-content/uploads/2022/04/CAD-team-other.jpg1024512