Annie, CUB’s consumer rights specialist
CUB helped end a Chicago consumer’s year-long “nightmare” with AT&T after the telecom giant’s mistake inflated her internet bill to 10 times what it usually was.
Ms. C. contacted CUB in late February, but her problem with AT&T had begun a year earlier, when her Internet modem needed replacing. Instead of sending a new modem, AT&T sent her a hotspot. Later, after sending a new modem, the company began billing for both services. Ms. C’s bill ballooned from $80 to $800. It happened multiple times over the year, and each time she was assured the problem was fixed.
After more than 50 hours on the phone with AT&T, she contacted CUB and spoke to Consumer Rights Specialist Annie Warnock. Annie filed a complaint with AT&T and within a day the company was fixing the problem.
“I am so happy to have this nightmare end,” wrote Ms. C.. “Your intervention meant that someone finally took ownership for solving my problem…Thank you for having an organization I could call after running into one brick wall after another.”
