By Samantha Vercellino Over the years, Jan Conrad watched as her AT&T Internet bill grew steadily. It wasn’t until after her bill topped $42 a month that she called CUB’s consumer hotline for help. “I was paying $42 just for Internet, and that’s what I used to pay for Internet…...
Consumer sends heartfelt thank you after CUB saves her $60/month
By Samantha Vercellino Wanda Cunningham didn’t know how CUB could help her lower her high phone bills when she first called the consumer group. Now—one year later—the Olympia Fields resident credits her $60 a month savings to that fateful call. Wanda’s call was fielded by Bilingual Environmental Outreach Coordinator Ivonne Hernandez…...
CUB saves consumer from $1,887 mistake
By Samantha Vercellino Nobody likes to receive the monthly power bill, but that rings especially true for Kay Uhrin—whose April statement said she owed $2,230.54! Stunned, the Rockford-area resident immediately called ComEd who claimed she had used 18,223 kilowatt-hours (kWh) of electricity in 29 days. (That’s more than triple her…...
CUB turns bad customer service into a $215 refund
By Samantha Vercellino Almost two years ago Helen Paul cancelled her services with the alternative supplier Kona Energy and switched back to the regulated utility. However, just recently she discovered her termination request never went through. Kona Energy was still her supplier. The Hazel Crest resident wasted no time calling…...
Early morning special includes utility bill help for Rockford group
By Samantha Vercellino Last Tuesday, the Rock Church Wellspring Seniors Group gobbled up eggs and pancakes while learning how to slash their utility bills by CUB experts. The Outreach Team was asked to join the group’s monthly breakfast by John and Mavis Readman of Rockford who have been CUB members…...
CUB saves gas customer from $1,624.52 mistake
By Samantha Vercellino Candy a Downers Grove-area resident was surprised to see that her gas bill had gone through the roof. She called Nicor Gas, the regulated utility, only to get another surprise—another company was supplying her gas. Knowing she and her husband never authorized a switch, Candy called the…...
AG, CUB announce $46 million in refunds for ComEd customers
Good news today, for ComEd customers! Illinois Attorney General Lisa Madigan’s office and CUB have secured $46.2 million in refunds for consumers, after ComEd agreed to a settlement. The refund is connected to legal disputes that go as far back as a ComEd rate-hike request in 2007. The refunds will…...
