Thanks to Palos Township, CUB showed an AT&T customer how to cut her long-distance bill in half (and then some). The township organized a CUB utility bill clinic in Palos Hills this week. These days, CUB’s clinics typically focus on gas and electric bills, but we’re prepared to handle telecom…...
AT&T slapped her neighbors with $6,461 bill, CUB member knew who to call
Retirees Paula and Anastasio had no idea that their kind-hearted attempt to help a great-grandson with his schoolwork would somehow lead to a $6,461 AT&T bill. But that’s what happened until their helpful neighbor, a CUB member, came to the rescue (with a little assist from the consumer watchdog). The couple,…...
Is home phone service really getting better?
In its push to eventually end landlines in Illinois, AT&T has promised that home phone service isn’t going away, it’s getting better. There are plenty of Illinois consumers who, along with CUB, dispute that. CUB did an analysis of AT&T’s phone options: Landlines: Pros: Landlines are reliable and, at around $20 or…...
6 reasons AT&T’s legislation should make you MAD
1) Utilities get an exemption: The legislation contains a four- to five-year exemption for key customers, such as utilities. It proves copper landlines still play a key role—and it also begs the question: If it’s so important to protect landline service for those customers, then why not for the millions…...
AT&T: Consumer’s Choice plans end Nov. 17
What happened? In a letter sent to consumers, AT&T announced that as of Nov. 17, 2017, the company’s Consumer’s Choice plans, Illinois’ best local phone deals, will end. Why is this happening? In July, the Illinois General Assembly passed a rewrite of the state Telecommunications Act that eliminated the requirement…...
Disappointing: General Assembly overrides veto of AT&T’s legislation
The General Assembly has overridden the veto of AT&T’s legislation. CUB’s statement: CHICAGO, July 1, 2017—CUB is disappointed that the General Assembly has overridden the governor’s veto of AT&T-backed legislation that would eventually allow the company to end traditional landline phone service in its Illinois territory. Not only does this…...
